Updated: November 25, 2023 - A ZERO TOLERANCE DRIVER POLICY

Tourism Transit Solution, LLC and all its operators herefore known as (TTS)

TTS transportation services are designed with the interest of the safety of all passengers in mind. In furtherance of those safety objectives, TTS maintains the following Zero Tolerance Policies. Drivers reported to have violated one or more Zero Tolerance Policies may be promptly suspended pending an investigation, and those found to have violated one or more of the Zero Tolerance policies will be terminated.

• TTS drivers may not operate a vehicle when their ability to operate that vehicle is impaired through illness, fatigue, or any other condition that would likely cause the unsafe operation of the vehicle.

• TTS drivers may not operate a vehicle if they are under the influence of drugs or alcohol at the time of their driving shift. TTS drivers may not operate a vehicle if they have consumed alcohol within 5 hours of their driving shift.

• Illegal use of a mobile device while driving is prohibited.

• Discrimination against any passenger on the basis of race, color, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, sexual orientation or any other classification protected by state or federal law is prohibited.

• Sexual harassment against any passenger including but not limited to, unwanted verbal or physical advances; leering, gestures, or displaying suggestive objects, pictures, cartoons, or posters; derogatory comments, epithets, slurs, or jokes; graphic comments or suggestive messages or invitation; and physical touching or assault, as well as impeding or blocking movements is prohibited.

To make a complaint, please complete the Issue or Incident report with your name, email address, phone number, service location, type of incident, date of the incident, and details of the incident. To the full extent possible, complaints will be handled in a confidential manner; an impartial, timely, and thorough investigation will be conducted; and a resolution based on the investigation will be issued. No passenger will be retaliated against as a result of making a good-faith complaint or participating in an investigation.

You may also contact the relevant agency in your state:

California

The California Public Utilities Commission at (800) 849-9444 or by email to [email protected]

Colorado

The Colorado Public Utilities Commission or by phone at 1-800-456-0858

District of Columbia

Department of For-Hire Vehicles using an Online Complaint Form

Nevada

The Nevada Transportation Authority using an Online Complaint Form or by contacting 702-486-330

Texas

The Texas Department of Licensing and Regulation or by phone at (512) 463-6599.